Let's see the work

Let's see the work

Let's see the work

Let's see the work

IC work

Projects

2025

Twilio

Conversational AI

A multichannel platform for building conversational AI across Twilio's products, powerful enough for engineers and unusable for everyone else. Reframed it from a toolkit into an outcome: users describe the goal, the system handles setup. The C-suite funded the POC as a new business unit with its own teams and product line.

2025

Twilio

Conversational AI

A multichannel platform for building conversational AI across Twilio's products, powerful enough for engineers and unusable for everyone else. Reframed it from a toolkit into an outcome: users describe the goal, the system handles setup. The C-suite funded the POC as a new business unit with its own teams and product line.

2025

Twilio

Conversational AI

A multichannel platform for building conversational AI across Twilio's products, powerful enough for engineers and unusable for everyone else. Reframed it from a toolkit into an outcome: users describe the goal, the system handles setup. The C-suite funded the POC as a new business unit with its own teams and product line.

2025

Twilio

Conversational AI

A multichannel platform for building conversational AI across Twilio's products, powerful enough for engineers and unusable for everyone else. Reframed it from a toolkit into an outcome: users describe the goal, the system handles setup. The C-suite funded the POC as a new business unit with its own teams and product line.

2023

Twilio

Voice Recordings

Twilio's highest-volume Voice product, running on an information architecture from 2008 that nobody inside the company could explain. No data, no funnel metrics, no IA review in twelve years. Rebuilt the structure first and tested it with users before drawing a single screen.

2023

Twilio

Voice Recordings

Twilio's highest-volume Voice product, running on an information architecture from 2008 that nobody inside the company could explain. No data, no funnel metrics, no IA review in twelve years. Rebuilt the structure first and tested it with users before drawing a single screen.

2023

Twilio

Voice Recordings

Twilio's highest-volume Voice product, running on an information architecture from 2008 that nobody inside the company could explain. No data, no funnel metrics, no IA review in twelve years. Rebuilt the structure first and tested it with users before drawing a single screen.

2023

Twilio

Voice Recordings

Twilio's highest-volume Voice product, running on an information architecture from 2008 that nobody inside the company could explain. No data, no funnel metrics, no IA review in twelve years. Rebuilt the structure first and tested it with users before drawing a single screen.

Coming soon

2026

GitLab

CI Expert Agent

GitLab's first CI conversational agent. It reads your project and writes the pipeline for it, then commits the .gitlab-ci.yml to a branch so it still goes through review.

2026

GitLab

CI Expert Agent

GitLab's first CI conversational agent. It reads your project and writes the pipeline for it, then commits the .gitlab-ci.yml to a branch so it still goes through review.

2026

GitLab

Second brain & prototyping kit

Every Monday a pipeline summarizes what the design org did last week into a markdown file and a leadership dashboard. The prototyping kit reads from it, so every prototype boots from current team decisions, wired to 10 agents and the design system.

2026

GitLab

Second brain & prototyping kit

Every Monday a pipeline summarizes what the design org did last week into a markdown file and a leadership dashboard. The prototyping kit reads from it, so every prototype boots from current team decisions, wired to 10 agents and the design system.

2026

GitLab

Second brain & prototyping kit

Every Monday a pipeline summarizes what the design org did last week into a markdown file and a leadership dashboard. The prototyping kit reads from it, so every prototype boots from current team decisions, wired to 10 agents and the design system.

2025

Twilio

Conversational Intelligence

Real-time intelligence on live conversations: sentiment, intent, churn risk, agent guidance. Retrospective analytics tell you what went wrong; the design problem here was what earns the right to interrupt someone mid-call.

2025

Twilio

Conversational Intelligence

Real-time intelligence on live conversations: sentiment, intent, churn risk, agent guidance. Retrospective analytics tell you what went wrong; the design problem here was what earns the right to interrupt someone mid-call.